Policies Manual

Bayside Endermologie Health & Wellness collects personal and health information for consultation, treatment planning, treatment delivery, safety, insurance and legal obligations. Information may include contact details, medical history, treatment records, consent forms and clinical photographs.

Client information is stored securely and access is restricted to authorised personnel. Information will not be disclosed without consent unless required by law, for insurance purposes, or where necessary to protect health and safety.

Clinical records, photographs and consent forms may be retained in accordance with Australian legal, regulatory and insurer requirements. Clients may request access to their records subject to applicable privacy legislation.

Services already performed are non-refundable except where required by Australian Consumer Law. Treatment packages, promotional offers and prepaid services are non-transferable unless approved by management.

No refund is provided for change of mind, missed appointments, failure to follow aftercare instructions or dissatisfaction where treatment has been provided appropriately and safely.

Where a refund is approved, it will be processed using the original payment method where possible. Nothing in this policy excludes rights available under Australian Consumer Law.

A minimum of 24 hours notice is requested for appointment cancellations or rescheduling. Late cancellations or missed appointments may result in loss of deposit, treatment session or a cancellation fee.

Repeated late cancellations or non-attendance may require prepayment for future bookings. Bayside Endermologie reserves the right to reschedule appointments due to staff illness, equipment issues or circumstances beyond reasonable control.

Bayside Endermologie Health & Wellness is committed to providing professional, safe and high-quality services. Clients are encouraged to raise concerns promptly so they can be reviewed and addressed appropriately.

Where a treatment-related concern is raised, the client may be asked to attend a review appointment and provide photographs. All complaints are documented, investigated and responded to within a reasonable timeframe.

Where clinically appropriate, clients may be referred for medical assessment. Complaint records are maintained as part of the clinic's quality assurance, risk management and compliance procedures.

I acknowledge that I have read and understood the Privacy Policy, Refund Policy, Cancellation Policy and Complaints Policy of Bayside Endermologie Health & Wellness.